top of page

BESTSELLING AUTHOR

Why an Australian company? 
Why are they
exceptional?
What can you learn from reading it?

bg2.jpg

Joseph A. Michelli

Joseph A. Michelli, best selling author

Joseph A. Michelli is a distinguished #1 New York Times bestselling author and a globally renowned consultant specializing in customer experience. His literary portfolio includes works that delve into the success stories of industry giants celebrated for their exceptional service and remarkable growth, including renowned brands like The Ritz-Carlton, Mercedes-Benz, Starbucks, and Airbnb.

In Customer Magic, Joseph A. Michelli illuminates the success story of Macquarie Technology Group, an Australian telecommunications company that transformed itself from a challenger brand in the 1990s into a thriving billion-dollar enterprise. This transformation was achieved by harnessing the power of exceptional customer experiences in an industry infamous for its history of customer neglect and excessive charges. Michelli's book not only chronicles Macquarie's remarkable journey but also imparts invaluable lessons for leaders aspiring to replicate their world-class approach to innovation and sustainable business growth.

luke_and_joseph_interview_-_long (Original)
15:06
david_and_joseph_interview (Original)
05:15
fionan_mc_donnell_and_joseph_michelli_interview_-_short (Original)
01:54

GO DEEPER INTO CUSTOMER MAGIC

bg1.jpg

ORDER DIRECT OR GET SPECIAL DISCOUNTS WHEN ORDERING FOR YOUR TEAM!

"An invaluable resource for organizations of all sizes to create repeat business and referrals."

—HORST SCHULZE, Co-founder of The Ritz-Carlton Hotel Company and bestselling author of Excellence Wins

AVAILABLE FOR PRE-ORDER

amazon.png
bam.png
booktopia - white.png
barnes noble stacked.png

Learn how to deliver globally-recognized world-class customer experience, from New York Times bestselling author Joseph A. Michelli.

hardcover straight.png
BULK ORDER DISCOUNTS
bottom of page